Billing and refunds

Closed beta

RealmBinder is in an invite-only beta with payments switched off. Beta access is not a paid subscription, and there is nothing to cancel.

After the beta

Launch plans and prices have not been decided yet. When they are, they will appear on the pricing page, and beta tables will hear from us before anything changes.

Billing will belong to a workspace, not to a single person, and only the workspace owner will see Billing.

Polar

Polar will handle checkout as merchant of record. Receipts, invoices, tax details and payment methods are managed through Polar.

Cancel a subscription

When paid billing is live:

1. Open Billing.
2. Choose Cancel subscription, then Confirm cancellation.

Your workspace keeps its plan until the end of the paid period, and you can choose Resume subscription until then. Manage subscription opens the Polar portal for invoices and payment methods.

Refund request

Contact support with your RealmBinder account email, Polar order or invoice number, date, amount, and reason for the request. Never send full card details.

Payment succeeded but plan is missing

Allow a brief synchronization window, refresh the billing page, and sign out and in once. Then contact support with the order number and checkout email. Do not purchase the same plan repeatedly.